Yeah, the people at NISA/Rosenqueen seem to be pretty incompotent, between actually producing the stuff, and actually sending the orders out and making sure they get where they need to go, and promptly, at that.
Had this same problem, I'm going to have to talk to someone, myself.
Well, I have to admit that thus far I've been very pleased with NIS/Rosenqueen. Granted, the GG OST is a slight mess-up, which may not even be entirely their fault, but I don't see what the big deal is since they are going to send everyone a brand new audio CD. So in actuality, you get two CDs for the price of one! And, the data CD does play on windows media player etc. Frankly, they're one of the few companies that really seem to deliver quality bonuses, so we should be grateful!