So, what exactly happened? I take it you called the cops and the cops arrested her? Stolen material returned?
Someone correct me if I'm wrong, but at least in my state (PA) I don't believe anyone at our store (even the Asset Protection Manager) has the authority to make a shoplifter go into the back room and wait for the cops to show up. The woman bolted after being confronted, but the stuff she had stuffed in duffel bags and backpacks didn't leave the store. The cops showed up after the fact, but I mean with all those cameras we probably have a clear shot of her face and they tallied up what she had stowed away - which was a shocking amount of things.
I think the way the law works is it becomes a felony if the amount exceeds $500. Reminds me of the time a kid stole one of the sample cellphones and the AP told him "you know you never would have gotten that phone to work anyway, so what you did was pretty damn stupid."
So, the police did not arrest her in the end? How is it the stuff in her backpacks (more than one?!) and duffel bags (?) did not leave? She really thought she could get away with this? Yup, humanity = failure