I've used them with no problems in the past to purchase pretty much all of Jeremy Soule's available music. It used to be a great service. Fast, nice download manager, piece of cake.
For some reason, a few weeks ago, I went to purchase something else, paid only $4 for it, and received a 3 KB text file with some biographical information about Chopin. That's it. It's supposed to be music.
And yes, I followed all the download instructions to the letter.
So I sent in a support ticket...and nothing. For weeks now. I've bumped it regularly but I know I'm writing into the abyss. It's been a month now.
They certainly had no problems promptly charging my credit card. Again, it's only $4 so it's not the end of the world but this still bothers me especially if any of Jeremy's music down the road comes out and I can't rely on them to get it.
I even called the phone number by the credit card charge for this and got some guy's cellphone voicemail.
So, my point to all this is: Does anyone use them any more? Do they have problems? Did they scam me? What's the deal here with them if anyone knows?