So recently I ordered something from Amazon.co.jp and it somehow got lost in the facility near my house.  I filed a lost goods claim with DHL, and I received this in my mail shortly thereafter:

"誠に申し訳ございませんが、本日配送業者よりお客様のご注文(#249-8464098-
3587554)(AWB:2356579470)を紛失させてしまったとの連絡がございました。その
ため、当サイトといたしましては、早急に代替え品のお手配をさせていただく
か、ま
たはご注文金額をご返金させていただきたく存じます。

大変お手数をおかけして申し訳ございませんが、お客様のご意向をこのＥメール
にご
返信のうえ、ご連絡いただけますようお願い申し上げます。

このたびは、当サイトをご利用の際にお客様に大変ご迷惑をおかけしてしまいま
した
ことを心よりお詫び申し上げます。お手数をおかけしますことをお詫び申し上げ
ます
とともに、ご連絡をお待ちいたしております。Amazon.co.jpをご利用ありがとう
ご
ざいます。

Amazon.co.jp
カスタマーサービス

大森"

I ran it through globalgate and babelfish and I got the impression that I need to reply to him in order for the refund to be done.  So could someone verify if that's what it actually says, and if so, I'm going to need help replying.

Thanks,

~jb

The gist of it...

"We're very sorry for the loss of your package, and we can either replace the missing item(s) or refund you your money.  We apologize for taking up your time, and ask you to contact us when you decide what you would like to be done.  Once again, we apologize.  We will wait for your reply, and thank you for using Amazon.co.jp.

Amazon.co.jp
Customer Service"

Haha, I reported your post instead of replying to it.  Go me.

Anyway, could you help me write something that says roughly:

"Thanks for your quick communication.  Japanese is not my first language, do you have an English customer service representative.  I would like the package refunded please.  Thank you again for your quick service."

Thanks!