Well, this is awkward, haha. Anonymity is hard in such a small community, hehe.
I think a key thing many people forget is that sites like SEMO, VGMdb, STC, etc. aren't paid services that are run for profit. Their webmasters and contributors are volunteers who have their own full-time jobs and other commitments. I haven't received an ounce of profit for running SEMO, instead actually losing money on hosting, translations, and whatnot. And it's demanded endless hours and efforts. I don't regret it at all, as I'm proud of what the site has achieved and the fact it has made plenty of people happy. It's a labour of love for me, and it will continue to be for years to come (albeit hopefully under a less crappy name). The occasional negative comments do hurt me (I'm more sensitive than people realize), but the positive comments always outweigh them. I don't expect to please everyone, although I am receptive to feedback.
During my running of SEMO, though, I have sometimes let the ball drop and been inefficient at times. That includes delaying putting up two of Ashley's reviews and a few others (although I've never removed pages contrary to the above post). I do feel guilty for that, as I appreciate every contribution and want to make sure they get the full attention they deserve. But occasionally, things just get too much. That said, I am always receptive to prodding and have never asked for exclusivity. It's also true that I have been a little pushy in the past, but at the same time, I think this was sometimes the best approach. And as the current contributors will tell you, I have always thanked them and shown great appreciation for their work. Beyond that, there are definitely times when I have been reckless and stupid -- I started the site when I was 18 and wasn't always mature enough to do the right thing. But I have learned from most of these mistakes.
With respect to SEMO, I would like to perfect, I would like to be ultra-efficient. But pushing myself to do so would make the site a chore, not a passion for me. To put things in perspective, I work full-time in a microbiology laboratory, am halfway through completing a PhD, demonstrate / examine / tutor for undergraduates, am the rep for NZs annual micro conference, and do part-time publicity work to stay afloat. What's more, I like to maintain a decent social life, try to stay in touch with people back in UK, and recently got engaged. With all that going on, I only get to spend an hour or two most days at SEMO -- times in which I organise the team, edit/publish articles, coordinate interviews, and write my own reviews. But one way to improve this is to make the site less centralised -- this is a major reason I'm merging/upgrading/rebranding to a better system and appointing new leaders.
As an editor-in-chief, I've always been very liberal at SEMO. I've always accepted a range of approaches and it's always up to the writer on the tone, detail, etc. Some of the reviews (my own included) could be considered snobbish, others quite the opposite, but all of them sincere. I guess some readers will suit some reviewers more than others, just as with any other publication. And if a reader disagrees with a review, they can always submit an alternative. I'm also introducing a user comments section for more casual and brief reviews. The good thing is there are other resources also available for those that need further opinions. But while SEMO is a personal project for its contributors, we do try to consider what readers want and try to curtail our series' focuses / interviews appropriately. Anyway, I rambled along enough.