http://www.guardian.co.uk/business/2012 … phone-bill

"...was told by shrugging staff there was nothing they could do. One said: "It's calculated automatically."..."

Ah you just have to love big business! They only hire the best minions in the world, who will even let you pay it in instalments...

Dang limeys and their "million billions". Just say "quadrillion" like normal folks!

Sounds like the automatic calculation fell asleep on the zero key for a couple seconds.